Resume

Coursework: Windows Server Administration, Network Security, Digital Forensics, Secure Configurations

• Applied security in IT operations: GPO hardening, user lifecycle, backup and patching workflows
• Activities: Cybersecurity Club, ticketing/triage simulations, baseline documentation

Focus: Systems administration, network fundamentals, incident response basics

• Provided in-house support via an employee ticketing system; acknowledged and updated every service request promptly
• Delivered technical support for office equipment; troubleshot and resolved issues quickly to minimize downtime
• Managed multiple tasks under tight deadlines; maintained clean, operational facilities to support staff needs
• Applied cybersecurity practices to IT tasks: enforced least-privilege on shared accounts, used secure password reset procedures, and documented changes for accountability
• Assisted with backup configuration and routine patching cycles to improve system resilience and availability

• Organized maintenance requests within the laundry department using spreadsheets to track SLAs and outcomes
• Routed incoming support requests to appropriate personnel, improving response time and service quality
• Troubleshot and resolved technical issues under tight deadlines in a fast-paced environment
• Implemented secure data handling for workbooks (access controls/versioning) and standardized documentation for change management

• Coordinated tasks to support smooth operation of the learning center and provided front-line support
• Assisted students with troubleshooting and navigating school software applications
• Guided students in accessing and using school servers through PuTTY, reinforcing secure access practices and basic command-line hygiene